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HELP DESK 

Have a question about any item or subject  which you may have seen (or not seen) on our website?
Look no further... Mysticonline's Help Desk is your one-stop-shop for quick questions and answers.

To begin, simply select a topic below to display the available article/response.
If the answer you're looking for isn't in the Help Desk, feel free to give us a call, send us an e-mail
or request "Live Help Online" and we'll do our best to answer your question as quickly as possible.
You may also submit your inquiries by visiting the Contact Us section of our website.
 

A. General Information (Our Most Frequently Asked Questions)
   1. What are the benefits of using Mysticonline.com?
   2. Why are your prices so low?
   3. How quick is your production turnaround?
   4. What do you print?
   5. How can I send you my artwork for a print job?
   6. Can you print items which are different sizes than those which you have listed?
   7. What payment options are available?
   8. What kind of paper do you use?
   9. How long will it take to upload my files via your FTP server?
   10. Should I do anything different/special if I use AOL?
   11. Are there any special requirements/procedures for MAC users?
   12. I'm having trouble uploading my files. What should I do?
   13. Does Mysticonline.com print overseas and then ship or import flyers into Jamaica?

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B. Tips & Techniques
   1. File/Artwork Layout Specs & Sizes
   2. The Perfect Black
   3. Required Bleeds
   4. Cutting & Finishing

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C. Design/Print FAQ
   1. How long does a formal quotation from your company remain valid for?
   2. How do I go about having your company design a product for me?
   3. Will I see the designed product before it starts printing and what if I have changes?
   4. Once I've reviewed my design proofs, what next?
   5. What is dpi and what dpi should I scan/set my files at?
   6. Can I resize my 72dpi artwork to 300dpi?
   7. What are your bleed requirements?
   8. Is there an extra charge for bleeds?
   9. What is the difference between CMYK and RGB color modes?
   10. Does Mysticonline.com guarantee color accuracy?
   11. How do I match CMYK colors?
   12. Does lighting impact color quality?
   13. What file types do you accept and which graphic programs/software do you recommend?
   14. What is the difference between "[Rush] 24hr" and "[Economy] 24-48hr" Production Turnaround?
   15. What if I do not see the quantity I want listed in the available options?
   16. What if I do not see the size I want listed in the available options?
   17. What is the difference between UV Coated and Non UV Coated products?

   18. Do you accept Microsoft Publisher or Microsoft Word files?
   19. I've designed my files but am not sure if I did it correctly. What can I do?

   20. What Specialty Services do you provide?
   21. Does Mysticonline.com provide copies of original layered/source files to the customer?

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D. Shipping/Delivery FAQ

   1. How should I supply my shipping information?
   2. Can I use my own shipping account number?
   3. What methods of shipment do you use?
   4. How does Air Cargo shipping work?
   5. How long will it take to get my order delivered to me?
   6. Can I get my order quicker?
   7. Will you break-up and package a single product order into multiple  boxes & then ship to multiple destinations?
   8. Can I change my shipping method or destination after having placed my order?
   9. How do I obtain my shipment's delivery tracking number?
   10. Are you responsible for shipping or delivery delays, errors and/or product damage during shipping?

   11. How do I determine the shipping cost for my product?
   12. May I pickup my product(s) from your facility instead of having it shipped?
   13. Does Mysticonline.com print overseas and then ship or import flyers into Jamaica?
   14. Does Mysticonline.com pay for freight/shipping and insurance costs or importation taxes (duty)?

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E. Turnaround
   1. When does my turnaround begin?
   2. What can delay start of turnaround time?
   3. What is the difference between "[Rush] 24hr" and "[Economy] 24-48hr" Production Turnaround?
   4. Does turnaround time include shipping transit time?
   5. Does Mysticonline.com guarantee turnaround time?
   6. How do I ensure a fast turnaround time?
   7. Do you ever ship products early?

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F. Ordering
   1. How do I place an order?
   2. How do I order two or more products?
   3. Can I just email you my order?
   4. Will I receive confirmation of my order once it has been placed?
   5. What do you consider to be a "Complete Order"?
   6. What is your deadline for order submission to have my project begin processing on the same day?
   7. What payment methods do you accept?
   8. How do I make payment for my order?
   9. Can I pay for my order with a check debit card?
   10. What payment information is needed when placing my order online?
   11. Why does the billing address need to match with my address on file at the credit card company?
   12. When am I charged for my order?
   13.
What will appear on my credit card as a billing reference?
   14. Do you offer Printing Terms or Credit?
   15. Will I receive an invoice?
   16. How do I reprint my order?
   17. Can I place an order by phone?
   18. When am I charged for my order?
   19. Do you accept Purchase Orders?
   20. What do I do if the size I wish to have printed is not listed as a product?
   21. Are two (2) orders of 2,500 business cards with different names or designs priced the same as
         one (1) order of 5,000 business cards?

   22. What if there is a product pricing or option error?

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G. Changes and Cancellations
   1. How do I cancel my order?
   2. What are your refund and/or exchange policies and procedures?
   3. Can I change my artwork after having submitted and placed my order?
   4. Can I change the quantity after having placed my order?
   5. Can I change the paper stock after having placed my order?
   6. Can I change my shipping method or destination after having placed my order?
   7. What is your product replacement policy?
   8. My package arrived damaged. What do I do?
   9. I never received my order. What should I do?

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H. Conditions of Use
   1. Payment Terms
   2. Right to Refuse
   3. Accuracy of Quotes
   4. Alterations and/or Corrections
   5. Liability
   6. Electronic Manuscripts and Images
   7. Indemnification
   8. Overruns and Underruns
   9. Workmanship Guarantee
   10. Inkjet Proofs
   11. Disputes and Venue
   12. Shipping and Delivery
   13. Claims
   14. Changes to our policy
   15. Quotes and Estimates

   16. Right to Subcontract
   17. Sample Use
   18. Trademarks
   19. Finished Cutting Accuracy and Color Matching

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Remember, Every Business must Advertise to Stay Alive!!!
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Mysticonline.com is here to help and to fulfill all of your printing needs!!!