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HELP DESK
Have a question about any item or subject
which you may have seen (or not seen) on our website?
Look no further... Mysticonline's Help Desk is your
one-stop-shop for quick questions and answers.
To begin, simply select a topic
below to display the available article/response.
If the answer you're looking for isn't in the Help Desk, feel free
to give us a call, send us an e-mail
or request "Live Help Online" and we'll do our best to
answer your question as quickly as possible.
You may also submit
your inquiries by visiting the Contact Us section of our website.
A.
General Information
(Our Most Frequently Asked Questions)
1. What are the benefits of using Mysticonline.com?
2.
Why are your prices so low?
3. How quick is your production turnaround?
4. What do you print?
5. How can I send you
my artwork for a print job?
6. Can you print items which are different sizes than
those which
you have listed?
7. What payment options are available?
8. What kind of paper do you use?
9. How long will it take to upload my files via your FTP server?
10. Should I do anything different/special if I use AOL?
11. Are there any special requirements/procedures for MAC users?
12.
I'm having trouble uploading my files. What should I do?
13.
Does Mysticonline.com print overseas and then ship or import flyers
into Jamaica?

B.
Tips
& Techniques
1.
File/Artwork Layout Specs & Sizes
2.
The Perfect Black
3.
Required Bleeds
4.
Cutting & Finishing

C.
Design/Print
FAQ
1.
How long does a formal quotation from your
company remain valid for?
2.
How do I go about having your company design a
product for me?
3.
Will I see the designed product before it
starts printing and what if I have changes?
4.
Once I've reviewed my design proofs, what
next?
5.
What is dpi and what dpi should I scan/set my
files at?
6.
Can I resize my 72dpi artwork to 300dpi?
7.
What are your bleed requirements?
8.
Is there an extra charge for bleeds?
9.
What is the difference between CMYK and RGB
color modes?
10.
Does Mysticonline.com guarantee color
accuracy?
11.
How do I match CMYK colors?
12.
Does lighting impact color quality?
13.
What file types do you accept and which
graphic programs/software do you recommend?
14.
What is the difference between "[Rush] 24hr"
and "[Economy] 24-48hr" Production Turnaround?
15.
What if I do not see the quantity I want
listed in the available options?
16.
What if I do not see the size I want listed in
the available options?
17.
What is the difference between UV Coated and
Non UV Coated products?
18. Do you accept Microsoft Publisher or Microsoft Word files?
19. I've designed my files but am not sure if I did it correctly.
What can I do?
20. What Specialty Services do you provide?
21. Does Mysticonline.com provide copies of original layered/source
files to the customer?

D.
Shipping/Delivery FAQ
1. How should I supply my shipping information?
2. Can I use my own shipping account number?
3. What methods of shipment do you use?
4. How does Air Cargo shipping work?
5. How long will it take to get my order delivered to me?
6. Can I get my order quicker?
7. Will you break-up and package a single product order into
multiple boxes & then ship to multiple destinations?
8. Can I change my shipping method or destination after having
placed my order?
9. How do I obtain my shipment's delivery tracking number?
10. Are you responsible for shipping or delivery delays, errors
and/or product damage during shipping?
11. How do I determine the shipping cost for my product?
12. May I pickup my product(s) from your facility
instead of having it shipped?
13.
Does Mysticonline.com print overseas and then ship or import flyers
into Jamaica?
14.
Does Mysticonline.com pay for freight/shipping and insurance costs
or importation taxes (duty)?

E.
Turnaround
1. When does my turnaround begin?
2. What can delay start of turnaround time?
3. What is the difference between "[Rush] 24hr" and "[Economy]
24-48hr" Production Turnaround?
4. Does turnaround time include shipping
transit time?
5. Does Mysticonline.com guarantee turnaround time?
6. How do I ensure a fast turnaround time?
7. Do you ever ship products early?

F.
Ordering
1.
How do I place an order?
2.
How do I order two or more products?
3.
Can I just email you my order?
4.
Will I receive confirmation of my order once it has been placed?
5.
What do you consider to be a "Complete Order"?
6.
What is your deadline for order submission to have my project
begin processing on the same day?
7.
What payment methods do you accept?
8.
How do I make payment for my order?
9.
Can I pay for my order with a check debit card?
10.
What payment information is needed when placing my order online?
11.
Why does the billing address need to match with my address on
file at the credit card company?
12.
When am I charged for my order?
13.
What will appear on my credit card as a billing reference?
14.
Do you offer Printing Terms or Credit?
15.
Will I receive an invoice?
16.
How do I reprint my order?
17.
Can I place an order by phone?
18.
When am I charged for my order?
19.
Do you accept Purchase Orders?
20.
What do I do if the size I wish to have printed is not listed
as a product?
21.
Are two (2) orders of 2,500 business cards
with different names or designs priced the same as
one (1) order of 5,000 business
cards?
22.
What if there is a product pricing
or option error?

G.
Changes
and Cancellations
1. How do I cancel my order?
2. What are your refund and/or exchange policies and procedures?
3. Can I change my artwork after having submitted and placed my
order?
4. Can I change the quantity after having placed my order?
5. Can I change the paper stock after having placed my order?
6. Can I change my shipping method or destination after having
placed my order?
7. What is your product replacement policy?
8. My package arrived damaged. What do I do?
9. I never received my order. What should I do?

H.
Conditions of Use
1. Payment Terms
2. Right to Refuse
3. Accuracy of Quotes
4. Alterations and/or Corrections
5. Liability
6. Electronic Manuscripts and Images
7. Indemnification
8. Overruns and Underruns
9. Workmanship Guarantee
10. Inkjet Proofs
11. Disputes and Venue
12. Shipping and Delivery
13. Claims
14. Changes to our policy
15. Quotes and Estimates
16. Right to Subcontract
17. Sample Use
18. Trademarks
19. Finished Cutting Accuracy and Color Matching

Remember, Every Business must
Advertise to Stay Alive!!!
___________________________________________________________________________
Mysticonline.com is here to help and to fulfill all of your
printing needs!!! |