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PAYMENT :: |
Payments are accepted via all major credit cards, wire transfer, money
order, and company or personal check. All payments via credit card require submission of
credit card authorization form before processing of order will begin. All payments made
via wire transfer will be verified before processing of order will begin. Processing of
orders with payment made by check or money order will not begin until the check or money
order has been received, deposited and funds have cleared
and is available in our account. All payments are
non-refundable, unless otherwise designated, at our discretion.
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DELIVERY/SHIPPING :: |
We are not responsible or liable for errors, delays, and lost or damaged
merchandise enacted by any shipping carrier. Each shipping carrier which is utilized for a
specific order is determined by the customer, and he is therefore responsible for the
assumed risks. We cannot, and will not, accept any responsibility and/or liability as we
only execute shipments on behalf of the customer and as per their request. All claims for
refunds and credit as a result of errors, delays, and lost or damaged merchandise must be
filed directly with the shipping carrier, by the customer. We will not issue credits or
refunds in such situations, nor will we offer discounts for product reprints, nor file
claims with shipping carriers on behalf of the customer.
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COURIER DELIVERY SURCHARGE :: |
All orders which require air freight or ground shipping with our listed
carriers, or require delivery within the Dade and Broward county areas will incur a
minimum courier delivery surcharge of $25.00 per order, regardless of the total number of items
contained within said order. All orders which require alternate methods of shipping, or
require delivery outside of the Dade and Broward county areas will incur greater
surcharges for which custom quotations will be provided, specific to the delivery method
and destination.
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ORDER SUBMISSION DEADLINES :: |
Our philosophy is "in by 8,... out by 8". All orders requiring
design services must have completed order procedure,
approved payment, and design information
(including supplied images) received by 4pm to begin processing on that same day, and
design approval for printing received by 8pm EST, to gain confirmed inclusion in the daily
turnaround schedule listed. All orders requiring submission of "print-ready"
graphic files must have said files, completed order
procedure and approved payment received correctly by 8pm EST to begin processing on
that same day and gain confirmed inclusion in the daily turnaround schedule listed. Same
Day (6hr) Service is available only with submission of "print ready" graphic
files, and is not available with or applicable to design services. All orders requiring
Same Day (6hr) Service must have completed order procedure,
approved payment, and correct
"print-ready" graphic files received by 11am EST to gain confirmed inclusion in
the daily turnaround schedule. Orders received after these deadlines may be scheduled for
the next business day before order processing will begin.
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REFUNDS / ORDER CANCELLATION :: |
Due to the speed of our printing turnaround, we process orders as soon as
they are received correctly. If a customer wishes to cancel an order which he has placed,
it is his responsibility to contact us immediately. If the order has already been plated
and scheduled for production, or if printing has already begun, the customer will remain
responsible for full payment. Otherwise, refunds may be granted less labor,
processing, and/or administrative fees. Refunds will be issued via check or credit
card, and may take up to four (4) weeks to be processed. For all other situations,
payments made to Mystic Media Group are non-refundable.
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| :: ORDER PROCESSING :: |
All order submissions must include all of the required, supplemental
information, release form(s) and receipt of "print-ready" artwork (when
applicable), as well as full payment, before processing can begin. Date of receipt of all
necessary information and/or full payment (whichever is later) will be designated as
the beginning date of order processing, when receipt is secured within our scheduled
deadlines. Otherwise, these orders may be deferred to the next business day to be
designated as the beginning day of order processing.
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SUPPORT / COMMUNICATION :: |
Communication will be predominantly facilitated by customer's online
account and/or email, unless otherwise requested by customer. It is the customer's
responsibility to both download and respond to messages in a clear and timely manner, as
well as to ensure that both their online account and email inbox are not full and are able
to receive new messages, often with graphic files attached. We recommend to all customers
that the email account(s) which you may provide to us for communication purposes have a
minimum available storage capacity of 1mb for incoming messages at all times.
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HOURS OF OPERATION :: |
Telephone Customer Service:
Monday - Friday 10:00am - 6:00pm EST
Online Customer Service: 24hrs a day, 7 days per week
Design Studio: Monday - Friday 12:00pm - 8:00pm EST
Printing Schedule: Tuesday - Saturday 6:00am - 9:00pm EST
Delivery/Shipping Schedule:
Monday - Saturday 12:00pm - 10:00pm EST
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